2400 Privacy Policy — Malaysia User Data Protection
Your privacy is our priority. This policy clearly explains how the 2400 platform collects, uses, stores, and protects the personal information of Malaysian users across every aspect of platform use.
Last updated: January 2026
Information We Collect
When you register and use the 2400 platform, we collect certain categories of information to ensure the platform runs smoothly and securely for all users in Malaysia. This information is necessary to deliver a quality service and meet the platform's security requirements.
Full name, date of birth, phone number, email address, and identity verification details required during registration. This information is used to verify your identity and ensure the security of your account on the 2400 platform.
Device type, operating system, browser version, IP address, screen resolution, and language settings. This data helps us optimise the platform display for the mobile phones and tablets used by Malaysian users.
Details of deposit and withdrawal transactions in Ringgit Malaysia (RM), bank account holder names, and payment methods used such as local bank transfers and digital wallets. Full account numbers are not stored in the 2400 system.
Records of in-platform activity including games played, bets placed, login and logout times, and navigation patterns. This data is used to improve the user experience and detect any suspicious activity.
How Your Information is Used
2400 uses the information collected solely for legitimate operational purposes and to deliver the best experience to users in Malaysia. The following outlines the primary purposes for which this information is used:
- Account Management: Creating, verifying, and managing user accounts, including a secure login process and identity verification where required.
- Transaction Processing: Processing deposits and withdrawals in MYR (RM) accurately and securely via supported local payment methods.
- Platform Security: Detecting and preventing fraud, account misuse, unauthorised access, and activity that violates 2400's policies or Malaysian law.
- Service Improvements: Analysing usage patterns to improve platform functionality, enhance the Bahasa Malaysia interface, and deliver a better mobile experience.
- Account-Related Communications: Sending important notifications related to your account, transactions, promotions you have agreed to receive, and policy updates that affect your use of the platform.
- Legal Compliance: Meeting legal and regulatory compliance requirements applicable in Malaysia, including the retention of transaction records as required by relevant authorities.
Data Storage & Security
The security of users' personal data is a core commitment of the 2400 platform. We continually invest in security infrastructure to ensure that all information entrusted to us is stored and processed to the highest security standards.
All communications between your device and 2400's servers are protected with the latest SSL/TLS encryption. This means every piece of data transmitted — including login credentials, account details, and financial transactions in Ringgit Malaysia — is fully encrypted in transit and cannot be read by unauthorised parties.
User personal data is stored on servers protected by multiple layers of security, including strict access controls, continuous monitoring, and regular data backups. Access to sensitive user information is restricted to authorised personnel only and solely when required for legitimate operational purposes.
Payment information such as bank account numbers is processed through payment channels that comply with industry security standards. 2400 does not store card numbers or full bank account details in our system — this information is handled directly by verified payment providers.
Data Sharing & User Rights
Sharing Information with Third Parties
2400 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes without your explicit consent. User information is only shared in the following limited circumstances: with payment service providers required to process MYR transactions; with technical service providers that support platform operations under strict confidentiality agreements; and with government or law enforcement authorities where required by Malaysian law or a valid court order. In all permitted sharing, data is disclosed only to the extent necessary for the specific purpose.
Your Rights as a User
As a user of the 2400 platform in Malaysia, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Such requests can be submitted via our support email and will be processed within a reasonable timeframe.
- Right to Rectification: If any personal information held by 2400 is inaccurate or out of date, you have the right to request a correction or update without undue delay.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal information from the 2400 system, subject to legal retention requirements and legitimate operational needs that may prevent complete deletion.
- Right to Withdraw Consent: Where data processing relies on your consent, you may withdraw that consent at any time, though this may affect certain platform features.
To exercise any of the above rights, contact the 2400 support team by email: [email protected]
Policy Changes & How to Contact Us
2400 reserves the right to update or amend this Privacy Policy at any time as needed, whether due to changes in Malaysian law, changes in platform operating practices, or improvements to data security measures. The latest version of this policy will always be available on this page, with the update date clearly stated at the top.
For amendments considered material or that significantly affect how your information is processed, 2400 will endeavour to provide registered users with appropriate notice via email or in-platform notification before the changes take effect. Your continued use of the platform after notice has been given constitutes your acceptance of the amended policy.
If you have any questions, concerns, or complaints regarding how 2400 handles your privacy and personal data, our team is ready to help. Contact us via:
Privacy Support Email: [email protected]Response within 1–3 business days. You may also refer to FAQ us for a quick response.
Your Data is Safe, Your Experience is Assured
The 2400 platform is committed to protecting the privacy of every Malaysian user. Register an account today or log in to enjoy the best sports and casino entertainment, with full confidence that your information is always protected.